TOTEM began as a conceptual design to facilitate in-store parcel returns.

The innovative design prioritises branding customisation and in-store way-finding.

The simple, 2-part design, intuitively separates the retruns process. Scanning and labelling actions are performed at the totem, whilst depositing of returns is done at the parcel chute.

The design-language aims to balance the easily location of the in-store service, with the ability of the unit to sit sympathetically within the existing store design.

Successful prototyping led the design being adopted and produced internationally.